ResortCom International, LLC
This Privacy Notice describes ResortCom International’s (“ResortCom,” “us,” or “we,” or “our”) our practices in connection with information that we collect through websites operated by us from which you are accessing this Privacy Notice (the “Websites“), through the software applications made available by us for use on or through computers and mobile devices (the “Apps“), and through our social media pages that we control from which you are accessing this Privacy Notice (collectively, our “Social Media Pages“), (collectively, including the Websites, the Apps and our Social Media Pages, the “Services”). This Privacy Notice also applies to our offline collection of information. The information you provide helps us to operate effectively and continually provide you with the best hospitality products, services and experiences.
Our privacy practices may vary among the countries in which we operate to reflect local practices and legal requirements. Please read the following to learn more about our privacy practices.
Your Acceptance of Our Privacy Notice: By using the Services, you accept the terms of this Privacy Notice and the ways we may use your information. If you do not accept the terms of this Notice, please do not continue to use the Services.
What Information Is Collected and How Is It Collected?
As the servicing entity for your loans, maintenance fees, points usage, reservations, pre-arrival services, and/or other related services, we may collect personal information (which is information that identifies you or relates to you as an identifiable person) about you which allows us to complete these important tasks for you, such as your:
• Postal address (including billing and shipping addresses)
• Telephone number
• Email address
• Credit and debit card number
• Financial information
• Profile picture
• Social media account ID
• Information about your past, present, and future stays
• Communication preferences
We may collect information from you when you interact with us such as when you:
• Register for a product or service
• Contact us with a question or request
• Use our Services
• Make a payment for a product or service
• Stay at one of our clients’ properties
• Provide a testimonial or story
• Participate in a competition or sweepstakes
• Participate in a loyalty program
Other Information We Collect about you:
• Google Analytics: We may use Google Analytics to help us get a better understanding of how visitors use this Website. The information generated by the Google Analytics cookie about your use of this Website is transmitted to and stored by Google. If you do not want your activity on this Website to be tracked by Google Analytics, you may opt out by using this link: http://tools.google.com/dlpage/gaoptout?hl=en
• Facebook Pixel: Conversion tracking helps us measure the return on investment of Facebook Ads by reporting actions people take after viewing those ads. We use pixels to track conversions, add them to pages of our website will conversions will happen, and track these conversions back to Facebook Ads. No personal information is contained as a result of using these cookies or pixels.
• From Other Sources: We may receive your personal information from other sources, such as public databases; joint marketing partners; social media platforms; from people with whom you are friends or otherwise connected on social media platforms, as well as from other third parties.
How Do We Use Your Information?
The information we collect from you helps us to identify ways that we can continue to serve you in the best way possible and provide you with personalized products and services that suit your lifestyle. We use personal information for the following purposes:
• To respond to your inquiries and fulfill your requests, such as to send you newsletters.
• To send administrative information to you, for example, information regarding the Services or an event in which you are attending and changes to our terms, conditions, and policies.
• To complete and fulfill any purchases or requests for services, for example, to process your loan and maintenance fee payments for your timeshare, communicate with you regarding your purchase, and provide you with related customer service.
• To send you marketing communications that we believe may be of interest to you via postal mail, email, telephone or SMS.
• To personalize your experience on the Services by presenting products and offers tailored to you.
• To allow you to participate in sweepstakes, contests and similar promotions and to administer these activities. Some of these activities have additional rules, which could contain additional information about how we use and disclose your Personal Information, so we suggest that you read these rules carefully.
• For our business purposes, such as data analysis, audits, fraud monitoring and prevention, developing new products, enhancing, improving or modifying our Services, identifying usage trends, determining the effectiveness of our promotional campaigns and operating and expanding our business activities.
• As we believe to be necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our affiliates; (f) to protect our rights, privacy, safety or property, and/or that of our affiliates, you or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.
We may also aggregate and/or anonymize personal information for research, to improve our products and services; and for other business purposes.
Even after the completion of a specific reservation or vacation experience, especially as relating to use of your timeshare contract, we continue holding the relevant parts of this information as it is frequently critical to the reconciliation of points usage, confirmations of payments, and dispute resolution for you as a customer.
How Do We Disclose Your Information?
Your information may be disclosed as follows:
• Resorts and Exchange Companies: We may share personal information with the staff and owners of timeshare Resorts that we do not own, conveying important information regarding your usage of the timeshare contract or other vacation information you’ve requested with their hotels and resorts.
• Vendors and Service Providers: We may disclose your information to vendors and service providers retained by us in connection with our business such as: travel services companies, financial services companies, property owners’ associations, vacation insurance companies, website hosting, data analysis, payment processing, order fulfillment, information technology and related infrastructure provision, customer service, email delivery, credit card processing, tax and financial advisers, legal advisers, accountants or auditing services.
• Message Boards: We may make message boards, blogs, and other such user-generated content facilities available to users. Any information that is disclosed in these areas becomes public information and you should always be careful when deciding to disclose your personal information. We are not responsible for privacy practices of other users including website operators to whom you provide information.
• Merger or Acquisition: A third party who acquires any part of ResortCom International, LLC itself or any of its Affiliates, whether such acquisition is by way of merger, consolidation or purchase of all or a substantial portion of our assets.
• Disclosure Permitted by Law: Law enforcement authorities, government or public agencies, regulators, and/or to any other person having appropriate legal authority or justification for receipt of your information, if we believe that we are required or permitted to do so by law or legal process, to respond to claims, or to protect the rights, property or safety of Wyndham or others.
• Anonymized/Aggregated Information: Because aggregated or anonymized information does not personally identify you, we may use it for any purpose. If we combine anonymized or aggregated data with personal information, we will treat the combined information as personal information according to this Privacy Notice.
How Do We Safeguard Your Information?
• Security of Your Information: ResortCom’s systems were designed from the outset with data security and PCI compliance in mind. We will take reasonable steps to protect the information you provide us from loss, misuse and unauthorized access, disclosure, alteration and destruction. We have implemented appropriate physical, electronic and managerial procedures to help safeguard and secure your information from loss, misuse, unauthorized access or disclosure, alteration or destruction. Although we utilize tokenization and other security modalities such as are used by banks, unfortunately, no security system is 100% secure, thus we cannot ensure the security of information that you provide to us via the Services.
Other Important Information
• Links to Websites: The Services may have links to other websites that are not operated by us and therefore, we have no control over how these websites may collect your information. You should read the privacy notices on those other websites before you submit your information through them.
• Social Media Sites: Please note that we are not responsible for the collection, usage and disclosure policies and practices (including the data security practices) of other organizations, such as Facebook, Apple, Google, Microsoft, RIM or any other app developer, app provider, social media platform provider, operating system provider, wireless service provider or device manufacturer, including any personal information you disclose to other organizations through or in connection with the Apps or our Social Media Pages.
• Changes to Our Privacy Notice: From time to time we may revise this Notice and/or use personal information for new, unanticipated uses not previously disclosed in this Notice to meet changes in the regulatory or business environment, or to satisfy the needs of our customers and service providers. Updated and date stamped versions will be posted on the Services.
• Minors: We do not knowingly collect, maintain or use personal information from children under 18 years of age, and no part of Services is directed to individuals under the age of 18.
• International Transfers: We are an international company and we may, subject to applicable law, transfer your information, to our Affiliates or selected third parties where information protection standards may differ. For example, your information may be stored on servers located in other jurisdictions. We will take steps to help protect your information when it is transferred. Our US entities comply with the EU-US, Swiss-US Safe Harbor privacy frameworks regarding the personal information transferred from Affiliates and other organizations in the European Economic Area or Switzerland to the U.S.
• Retention Period. We will retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Notice unless a longer retention period is required or permitted by law.
Choices and Contact Us with Your Questions
• Marketing: We may contact you by email, telephone, SMS or postal mail with information about products or services offered by ResortCom International LLC or a third party that may be of interest to you. You can opt-out in this way at any time by:
• Using the unsubscribe function in the email you receive from us.
• Notice to California Residents: If you are a resident of California, California Civil Code Section 1798.83 allows you to request information regarding the disclosure of your personal information by us to third parties for the third parties’ direct marketing purposes. With respect to these entities, this Notice applies only to their activities within the State of California. To make such a request, please contact us at firstname.lastname@example.org.
• Access to Information We Hold about You: If you would like to access, obtain copies, update, correct or request that we suppress or delete any of the information we hold about you or if you require further information from us about how we use your information please contact us at email@example.com. In some jurisdictions, you may be charged a reasonable fee for access to your information.
Additional information about your data privacy rights: You have a right to:
• Ask for confirmation as to whether or not your Personal Information is processed and receive communication of that in an intelligible form.
• Get information relating to:
• The collection source of your Personal Information;
• The Purposes and methods of processing your Personal Information;
• The identity of the Data Controller and its “responsible” persons or local representatives, if appointed; and/or
• The entities and individuals or relevant categories to whom or which your Personal Information may be communicated.
• Updates, rectification or integration to/of your Personal Information;
• Confirmation that your Personal Information is deleted, made anonymous or blocked if processed unlawfully, including the Personal Information whose retention is unnecessary for the purposes for which it has been collected or subsequently processed; and/or
• Confirmation that the aforesaid operations have been notified, as also related to their contents, to entities and individuals to whom or which your Personal Information was communicated or disseminated, unless it is impossible or it may involve manifestly disproportionate efforts compared with the right that is to be protected.
• Object, on the whole or partially:
• On legitimate grounds, to the processing of your Personal Information, even though relevant to the purpose of its collection; and/or
• To the processing of your Personal Information, where made for the purpose of sending advertising materials or direct selling or for the performance of market surveys or marketing communication.
If after reviewing this Notice, you have any questions or privacy concerns please send an email to firstname.lastname@example.org or send a letter to:
ResortCom International, LLC
Attn: Privacy//member services
6850 Bermuda Road
Las Vegas, NV
• Effective Date: September 21, 2016
• Last Updated Date: May 15, 2018