Our story begins in 1985. Timeshare resorts south of the border faced difficulty communicating with folks in the U.S. and Canada. This was long before the internet dominated our relationships and a full 20 years before Facebook.

The company formerly known as Resort Communications handled copious amounts of paper work, processing, telephone collections, and more for its clients. When the company moved from Orange County to San Diego in 1998, it had 55 employees and serviced 100,000 timeshare owners per year.

Today, ResortCom is based in Las Vegas with nearly 300 employees. Specializing in international financial and member services, we serve millions of travelers every year with more than $500 million in cash processed annually in multiple currencies.

Over the past three decades, ResortCom evolved through industry upheavals, changing product forms, and tough economic times to master all stages of the business cycle, and become a crucial part of our clients’ information flow around their customers.

To serve as your strategic partner in the complex vacation/shared ownership industry, we tailor ResortConnectTM – our innovative, sophisticated timeshare management software – to fit your business processes and seamlessly integrate into your member lifecycle, while providing 24/7/365 support.


Servicing members and clients in pursuit of exceptional experiences.


An elite servicing company delivering unparalleled solutions to the hospitality, travel and vacation ownership industries.


Our Mission defines our identity and purpose. Our Values define how we work together and do business.


Share your knowledge, seek out solutions, and leverage your strengths with those around you.


Communicate with clarity and purpose.


Provide guidance and lead by example, from day one.


Be honest, believe and trust in yourself and others.


Stay optimistic, be passionate, live in the moment, and have fun.


Take initiative, encourage and uplift each other.

Our people are our competitive advantage. We deliver the resources and services to prepare our people to be winners, to support the growth and profitability of the company, while preserving the values and special culture of ResortCom. We continually reinforce our reputation for superior personal service by providing respect, training, involvement, recognition, reward, security, and advancement opportunities to our employees.

Together, our diverse and innovative team strives to be the best in the resort industry at providing flexible, customized services by a solution-driven staff whose goal is to attract and retain loyal customers by delivering timely top-quality services and improving the vacation experience each step of the way.

Developer Clients
Transactions Processed per Year
Incredible Team


Dennis Hershey

Chief Financial Officer

Dennis Hershey has been instrumental in shaping ResortCom’s early success and continues to drive its vision since his return in 2015. With over three decades of experience in financial and operational roles within the hospitality industry, Hershey’s contributions have been pivotal.

During the 1990s, he served as the pioneering CFO and Director of the Villa Group. Following this, he assumed the role of Corporate Director of Tax for Mandalay Resort Group, which later merged into MGM Resorts. Subsequently, Hershey joined the senior leadership team of TLC Casino Enterprises, Inc. in 2005, overseeing operations at iconic establishments such as the Four Queens Hotel and Casino, Binion’s Gambling Hall, along with several local bar and gaming venues in Las Vegas.

Currently, Hershey holds the CFO position at ResortCom International and certain affiliated entities, further leveraging his expertise to drive success in the hospitality sector.

Dennis Morrissey

Chief Operating Officer

Dennis Morrissey brings over 25 years of senior-level executive experience in the hospitality industry to ResortCom International. His extensive background encompasses various facets including general management, operations, accounting, purchasing, food & beverage, and guest services across prominent resort property groups.

Since joining the company in 2010, Mr. Morrissey has held progressive roles, initially as Director of Developer Services, then advancing to Vice President of International Operations, and now serving as COO. His adept financial management skills have been instrumental in implementing numerous developer and vacation club initiatives, driving revenue growth, and optimizing inventory management, resulting in substantial profitability for clients and enhanced value for club members.

In his capacity, Mr. Morrissey has oversight of Financial Services, Contact Center, Back Office Operations, Collections, Special Projects, Production, Administration, Client Services, and Training. He also provides leadership for UVC International (UVCI), ResortCom’s affiliated vacation club management entity.  He holds significant responsibility for guiding corporate operations.

Mr. Morrissey is recognized for his calm demeanor, meticulous attention to detail, and results-oriented leadership style. His unwavering commitment, sound decision-making, and approachability have garnered respect across all levels of the organization, from clients to employees. These attributes allow him  to lead ResortCom through periods of rapid growth and organizational transformation.

Outside of his professional pursuits, Mr. Morrissey is a proud graduate of the University of Notre Dame, holding a Bachelor of Business Administration in Finance. He enjoys family time and is an avid college football enthusiast.

Courtney Franklin

Vice President of Call Center Operations

Courtney Franklin became a valued member of the ResortCom team in August 2015, bringing her expertise to drive the growth of our clients’ products. Her primary focus lies in ensuring that our contact center team members are equipped with the knowledge and skills needed to deliver exceptional experiences to our clients’ members during every interaction.

With a passion for leadership development and team empowerment, Courtney dedicates significant effort to exploring avenues for expanding ResortCom’s services to better serve our clients. She constantly innovates contact center strategies and tactics to enhance the experience for clients, members, and guests, while also serving as a pivotal liaison for call center technology advancements. Throughout her impressive 20-year career in the hospitality industry, Courtney has cultivated a deep appreciation for both the sector and the individuals she engages with daily.

Before joining ResortCom, Courtney served as the Call Center Manager for Great Wolf Resorts, honing her skills and expertise in delivering exceptional customer service.

Courtney is a proud alumna of the University of Wisconsin – Whitewater, where she graduated in 2003. She furthered her education by earning a Master’s of Science in Organizational Development in 2013, solidifying her commitment to enhancing organizational effectiveness and growth.

Curtis A. Parker, Jr., MPA

Vice President of Human Resources & Facilities

Curtis Parker Jr. brings over 18 years of invaluable human resources experience to ResortCom, with more than a decade spent leading transformative HR initiatives. As the steward of all HR and Facility Management functions, he plays a pivotal role on our Executive Leadership Team. Under his guidance, ResortCom’s HR department earned esteemed recognition as a finalist for the ARDY award by the American Resort Development Association (ARDA) several years in a row.

Prior to joining ResortCom, Curtis served as the Vice President of Human Resources at Resource Bank, where he significantly contributed to fostering an Employer of Choice culture.

A graduate of Southern University with a Bachelor of Arts degree, Curtis furthered his education by earning a Master of Public Administration degree from the esteemed Public Administration Institute within the E.J. Ourso Business School at Louisiana State University. With a rich background spanning private, public, and non-profit sectors, Curtis is deeply engaged in the community. He actively coaches youth soccer and mentors young professionals. He also serves on the Family Promise of Las Vegas Board, dedicated to assisting children and their families in ending the cycle of homelessness and returning to sustainable employment and housing. Curtis’s multifaceted expertise and commitment to excellence make him an invaluable asset to ResortCom and the broader community alike.

Michael Flannery

Vice President of Information Technology

Michael Flannery joined ResortCom in 2020 to spearhead the company’s Information Technology services, leveraging over 25 years of experience in delivering technology solutions across diverse industries. His extensive background encompasses a wide array of skills, with particular expertise in infrastructure and development.

Prior to his role at ResortCom, Michael served as the manager of IT services for Nextel Partners call centers in Florida and Las Vegas for seven years, coincidentally operating from the same buildings that now house ResortCom. Additionally, Michael brings a wealth of experience as an Air Force veteran and a decade-long tenure as the Chief Information Officer for Green Valley Grocery, a prominent local retail chain boasting over 50 locations.

Michael is a proud graduate of Western Governors University, where he earned both a Bachelor of Science in Information Technology and a Master of Science in Information Technology Management. Beyond his professional pursuits, Michael is an avid Star Wars enthusiast, the eldest of nine siblings, and a devoted father of four. His diverse background, coupled with his passion for technology and commitment to excellence, make him a valuable asset to ResortCom and its mission.

Nicholas Larez

Vice President Vacation Clubs & Customer Experience

Nicholas Larez is a diverse executive in the hospitality sector, boasting over two decades of comprehensive experience across hotel, resort, gaming, and vacation club operations. Early in his career, Larez distinguished himself as a versatile leader, mastering every role from front-of-house to executive management.

Throughout his career, he has spearheaded the development and launch of over twenty projects across the United States and Mexico, earning a reputation as a foremost expert in the industry. He has implemented CX strategies across three major global hospitality brands and authored numerous operational procedures that are currently in use by several companies.

Before his tenure with ResortCom began in 2016, Larez held pivotal executive roles at organizations including Hilton Worldwide, Hyatt Hotels Corporation, and various boutique brands. In these positions, he not only developed new properties but also revitalized distressed assets, and led award winning teams in operations, brand marketing, and revenue analytics.

Currently, Larez is responsible for the strategic oversight and management of six affiliated vacation clubs. His broad responsibilities include brand positioning, enhancing customer experience, risk management, communications, marketing, inventory management, board governance, on-site resort management, and spearheading global company initiatives.

Renowned for his passionate and meticulous leadership, Larez is deeply committed to his work and known for his ability to navigate complex challenges with remarkable outcomes. Outside of his professional endeavors, Larez is actively engaged in philanthropy, dedicating his expertise and resources to various causes and organizations.


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