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Who We Are2018-12-10T17:45:42+00:00

OUR EVOLUTION

Our story begins in 1985. Timeshare resorts south of the border faced difficulty communicating with folks in the U.S. and Canada. This was long before the internet dominated our relationships and a full 20 years before Facebook.

The company formerly known as Resort Communications handled copious amounts of paper work, processing, telephone collections, and more for its clients. When the company moved from Orange County to San Diego in 1998, it had 55 employees and serviced 100,000 timeshare owners per year.

Today, ResortCom is based in Las Vegas with nearly 300 employees. Specializing in international financial and member services, we serve millions of travelers every year with more than $500 million in cash processed annually in multiple currencies.

Over the past three decades, ResortCom evolved through industry upheavals, changing product forms, and tough economic times to master all stages of the business cycle, and become a crucial part of our clients’ information flow around their customers.

To serve as your strategic partner in the complex vacation/shared ownership industry, we tailor ResortConnectTM – our innovative, sophisticated timeshare management software – to fit your business processes and seamlessly integrate into your member lifecycle, while providing 24/7/365 support.

OUR MISSION

ResortCom’s mission is to provide our resort developer clients and their members with highly secure, leading-edge software and innovative customer contact center solutions, to ensure that “Promises Made are Promises Kept.” Our Promise is to deliver unparalleled customer experiences and to maximize member engagement, thereby facilitating best-in-class developer performance and vacation ownership management and servicing.

OUR VALUES

Our Mission defines our identity and purpose. Our Values define how we work together and do business.

EMPOWER

We encourage everyone at ResortCom to see each other’s potential. It is easy to look at someone and see what’s on the surface, but it takes someone who is really invested in another to see the greatness that lies beneath the surface. We empower our team to reach for that potential, pull it out, and utilize it to bring your team closer together and lift those around you.

GO GROW!

We encourage everyone at ResortCom to seek out new challenges to grow inside and outside the company. We believe in choosing growth over fear. For most, growth can be uncomfortable, but through the discomfort you gain all the wisdom. Once acquired, you can share that wisdom with your teams, friends, and family. Our culture embraces personal development, and we’re one of the few companies to retain a performance coach who is available for our entire staff.

POSITIVE AND FUN

When people are positive, they work better together and tend to view their work in a more optimistic light. That positivity can be contagious, causing great energy to fill the building. Working with a smile on your face – and fun at the root of your work day – multiplies our results.

CELEBRATE DIVERSITY

ResortCom is an international company that services members from around the world. We pride ourselves in having a unique and diverse team that brings many different cultures together, producing the best service our industry offers.

TEAM SYNERGY

“If you want to go fast, go alone. If you want to go far, go together.” United as a team, we can tap into more creativity, increase accountability, and achieve greater results. A huge part of our company’s foundation is built with teamwork and the synchronization of each department, which gives rise to a productive environment.

COMMUNICATE WITH CLARITY

With a company as diverse as ResortCom, we must ensure we understand what we are saying and what others are hearing. To help decrease confusion and increase trust and connection, we encourage each team member to recap a conversation by asking the other, “What did you take away from this conversation?”

CARE LIKE CRAZY

To care about the place we work and the people who are a part of our culture, we must first care for ourselves. We must care about what we do, take pride in it, and do the best job we can. Commitment to delivering your best work transfers to treating our co-workers and clients with the utmost care. Caring is at our core – another element of the foundation upon which we build our business.

Our people are our competitive advantage. We deliver the resources and services to prepare our people to be winners, to support the growth and profitability of the company, while preserving the values and special culture of ResortCom. We continually reinforce our reputation for superior personal service by providing respect, training, involvement, recognition, reward, security, and advancement opportunities to our employees.

Together, our diverse and innovative team strives to be the best in the resort industry at providing flexible, customized services by a solution-driven staff whose goal is to attract and retain loyal customers by delivering timely top-quality services and improving the vacation experience each step of the way.

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Incredible Team

OUR LEADERSHIP TEAM

Dennis Hershey

Chief Financial Officer

Dennis Hershey played a major role in shaping the early success of ResortCom and returned in 2015 to continue that vision. He has worked for more than 30 years in both financial and operational capacities in the hospitality industry. He was the first CFO and Director of the Villa Group in the 1990s.

Upon leaving The Villa Group, Hershey served as Corporate Director of Tax for Mandalay Resort Group which merged into MGM Resorts. In
2005, he then became part of the senior leadership team of TLC Casino Enterprises, Inc., the owner of the Four Queens Hotel and Casino, Binion’s Gambling Hall and numerous local bar/gaming establishments in Las Vegas.

He also holds the CFO position for ResortCom Marketing LLC and certain of its affiliates.

Dennis Morrissey

Chief Operating Officer

Dennis Morrissey is a hospitality industry senior-level executive with more than 25 years’ experience.  He joined the ResortCom/Villa Group companies with broad-range hospitality experience in general management, operations, accounting, purchasing, food & beverage, and guest services for several leading resort property groups.  Throughout his 9 years with the company, Mr. Morrissey has held the position of, Director of Developer Services, then  Vice President, International Operations, and now COO.  He possesses keen financial management skills and has successfully implemented dozens of developer and vacation club initiatives in the areas of revenue and inventory management. He manages budgets in the tens of millions of dollars and has spearheaded effective growth strategies for each new resort and vacation club which have added significant profit to the client and value to their members.

In his new role, Mr. Morrissey will oversee all Financial Services, Call Center and Bank Office operations, Collections, Special Projects & Production, Administration, Client Services and Training. Additionally, he will provide oversight for UVC International (UVCI), ResortCom’s affiliated vacation club management entity.  Mr. Morrissey will serve as one of three C-level executives on ResortCom’s Executive Committee, charged with overall supervisory responsibility for all corporate operations.

Mr. Morrissey is known for his equanimity, attention to detail and results-driven leadership. His quiet determination, decision-making skills and approachability have earned him the respect of clients, management, and employees at every level of the organization.  These skills will be invaluable as he leads ResortCom during a period of rapid growth and organization change.   Mr. Morrissey graduated from the University of Notre Dame earning a Bachelor of Business Administration in Finance, he has two sons that he enjoys watching play lacrosse, and is an avid college football fan.

Courtney Franklin

Assistant Vice President of Call Center Operations

Courtney Franklin joined the ResortCom team in August of 2015. Courtney’s focus is the growth of our clients’ products, accomplished by ensuring our contact center team members possess the knowledge and expertise to provide the best experience possible on each interaction with our clients’ members.

Courtney’s passion is leadership development and team member empowerment. She spends significant time reviewing opportunities to grow and expand ResortCom’s services to our clients. In addition, Courtney innovates contact center strategies and tactics to benefit our clients/members/guests, and is a key liaison for call center technology enhancements. During her 20-year career within the hospitality space, Courtney has developed a deep love for the industry and the people she interacts with every day.

Prior to joining the fine folks at ResortCom, Courtney served as Contact Center Manager for Great Wolf Resorts.

Courtney graduated from the University of Wisconsin – Whitewater in 2003 and earned a Master’s of Science in Organizational Development in 2013.

Patrick Stewart

Vice President of Sales

Patrick brings over 28 years of hospitality experience having worked in a variety of positions within the resort hospitality industry including Food and Beverage Director, General Manager, and Project Director.  He was a Partner at Perfect Marketing Concepts which grew to become one of the Timeshare Industries largest privately held tour generating companies from 2002-2008 before joining Resortcom in 2009.  He has built a career of developing and operating innovative marketing strategies to help drive sales revenues and increasing bottom line profits.

He holds a Bachelor of Science Degree in Hotel and Restaurant Management from Northern Arizona University.

Curtis A. Parker, Jr., MPA

Vice President, Human Resources & Facilities

Curtis has over 12 years of human resources experience, with 10 years of leading a human resources change agent. He oversees all aspects of Human Resources and Facility Management for ResortCom, while serving on our Executive Leadership Committee. Under his leadership, ResortCom’s HR department has received industry recognition as a 2018 ARDY award finalist from the prestigious American Resort Development Association (ARDA).

Prior to ResortCom, Curtis worked as the Vice President of Human Resources with Resource Bank, where he helped further an Employer of Choice environment.

Curtis graduated from Southern University with a Bachelor of Arts, and earned a Master of Public Administration degree from the prestigious Public Administration Institute within the E.J. Ourso Business School at Louisiana State University. He has lead companies in the private, public, and non-profit sector, and is an integral part of the community, coaching youth soccer and mentoring young professionals.

CAREERS AT RESORTCOM

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