Dennis Hershey played a major role in shaping the early success of ResortCom and returned in 2015 to continue that vision. He has worked for more than 30 years in both financial and operational capacities in the hospitality industry. He was the first CFO and Director of the Villa Group in the 1990s.

Upon leaving The Villa Group, Hershey served as Corporate Director of Tax for Mandalay Resort Group which merged into MGM Resorts. In
2005, he then became part of the senior leadership team of TLC Casino Enterprises, Inc., the owner of the Four Queens Hotel and Casino, Binion’s Gambling Hall and numerous local bar/gaming establishments in Las Vegas.

He also holds the CFO position for ResortCom Marketing LLC and certain of its affiliates.

Dennis Morrissey is a hospitality industry senior-level executive with more than 25 years’ experience.  He joined the ResortCom/Villa Group companies with broad-range hospitality experience in general management, operations, accounting, purchasing, food & beverage, and guest services for several leading resort property groups.  Throughout his 9 years with the company, Mr. Morrissey has held the position of, Director of Developer Services, then  Vice President, International Operations, and now COO.  He possesses keen financial management skills and has successfully implemented dozens of developer and vacation club initiatives in the areas of revenue and inventory management. He manages budgets in the tens of millions of dollars and has spearheaded effective growth strategies for each new resort and vacation club which have added significant profit to the client and value to their members.

In his new role, Mr. Morrissey will oversee all Financial Services, Call Center and Bank Office operations, Collections, Special Projects & Production, Administration, Client Services and Training. Additionally, he will provide oversight for UVC International (UVCI), ResortCom’s affiliated vacation club management entity.  Mr. Morrissey will serve as one of three C-level executives on ResortCom’s Executive Committee, charged with overall supervisory responsibility for all corporate operations.

Mr. Morrissey is known for his equanimity, attention to detail and results-driven leadership. His quiet determination, decision-making skills and approachability have earned him the respect of clients, management, and employees at every level of the organization.  These skills will be invaluable as he leads ResortCom during a period of rapid growth and organization change.   Mr. Morrissey graduated from the University of Notre Dame earning a Bachelor of Business Administration in Finance, he has two sons that he enjoys watching play lacrosse, and is an avid college football fan.

Courtney Franklin joined the ResortCom team in August of 2015. Courtney’s focus is the growth of our clients’ products, accomplished by ensuring our contact center team members possess the knowledge and expertise to provide the best experience possible on each interaction with our clients’ members.

Courtney’s passion is leadership development and team member empowerment. She spends significant time reviewing opportunities to grow and expand ResortCom’s services to our clients. In addition, Courtney innovates contact center strategies and tactics to benefit our clients/members/guests, and is a key liaison for call center technology enhancements. During her 20-year career within the hospitality space, Courtney has developed a deep love for the industry and the people she interacts with every day.

Prior to joining the fine folks at ResortCom, Courtney served as Contact Center Manager for Great Wolf Resorts.

Courtney graduated from the University of Wisconsin – Whitewater in 2003 and earned a Master’s of Science in Organizational Development in 2013.

Curtis has over 12 years of human resources experience, with 10 years of leading a human resources change agent. He oversees all aspects of Human Resources and Facility Management for ResortCom, while serving on our Executive Leadership Team. Under his leadership, ResortCom’s HR department has received industry recognition as a 2018 ARDY award finalist from the prestigious American Resort Development Association (ARDA).

Prior to ResortCom, Curtis worked as the Vice President of Human Resources with Resource Bank, where he helped further an Employer of Choice environment.

Curtis graduated from Southern University with a Bachelor of Arts, and earned a Master of Public Administration degree from the prestigious Public Administration Institute within the E.J. Ourso Business School at Louisiana State University. He has led companies in the private, public, and non-profit sector, and is an integral part of the community, coaching youth soccer and mentoring young professionals.

Michael Flannery joined ResortCom in 2020 to lead the company’s Information Technology services.  With over 25 years’ experience providing technology services in a variety of industries, Michael’s background and broad-based skill set includes extensive experience in infrastructure and development.

Prior to ResortCom, Michael managed IT services for Nextel Partners call centers in Florida and Las Vegas for 7 years, from the same buildings that ResortCom now occupies. Michael is also an Air Force veteran and worked 10 years as the Chief Information Officer for Green Valley Grocery, a local retail chain of over 50 locations.

Michael graduated from Western Governors University, earning a Bachelor of Science in Information Technology, and later a Master of Science in Information Technology Management.   He is an enthusiastic Star Wars fan, the oldest of nine children, and father to four.